Spigos are similar to Monopoly money and only hold any value on the Spigo website. You win Spigos in the games on Spigo and you will usually win more, the better you get at a game. You can read about the rules regarding winning Spigos under each game.
You can use your Spigos in the Spigo Shop to buy cool Spigo merchandise for yourself or for your friends and family. In addition to this, you can also exchange your Spigos for sweepstake entries in the Spigo Shop, which will give you the chance to win cool prizes. You can also use your Spigos as stake in the multiplayer games, use them to reactivate weekly achievements, send them as presents to other Spigo users and even to send out presents with an extra touch.
If you have forgotten your username or password, or maybe both, you can have it sent to you again, if you know which email address you created your user under. Click here to have username and password sent to your email.
Yes, it is! It is not permitted to make it a condition that you make a purchase to participate in a competition, in other words, it cannot cost money to participate in a competition. Only the national lotteries are not subject to this regulation. At Spigo, it does not cost anything to participate in competitions, it is completely free and thus completely legal. However, you get a lot of benefits as a paying Gold Profile that a free profile does not get at Spigo.
A website like Spigo is expensive to develop and maintain, and a lot of effort has been put into making it a good experience to use the site and play our games.
The money for the continued development and maintenance mainly comes from sales of Gold Profiles to the users of Spigo. At a starting point, it is free to create a profile and use Spigo, and if you are one of the users that uses the site for free, that is perfectly fine.
However, we have created a lot of additional features for the ones who are paying for profiles on Spigo and thereby helping to ensure the future development and operation of the site. We call these users Gold Profiles. Gold Profiles get a lot of additional benefits that we have spent a lot of time in developing and put a lot of effort into. We think it is fair that the ones who help pay for the operation get a bit more out of Spigo.
You can read more about the Gold Profile and all the benefits that comes with it in the Payment center.
We transfer your winnings directly to your bank account. If you win a jackpot at Spigo, it is first transferred to your account here at Spigo. To withdraw winnings, go to your profile and click on "My Account > Withdraw" and enter your name, address, sort code and account no. of your bank account. You can also use your winnings to pay in the Payment center and in the Spigo Shop. If you choose to withdraw your winnings, it takes approximately a week, before you can see the entry on your bank account.
No, you do not. Spigo pays a prize fee for you in accordance with the law concerning this matter, and you do not have to declare it as an income.
If you have problems playing the games in full screen mode, go to your profile and click on "Settings > General". If you check the box where it says "Use signed applet" and then click "Save settings", a new window will open next time you load a game. In this window, you click OK and you will now be able to play the game in full screen mode.
Please notice that you need a Gold Profile, in order to get full screen mode.
Please make sure that you have filled in both the Username and Password boxes correctly. If you don't remember your password, you can have it sent to you by email by clicking on the link Forgotten password?.
If nothing happens after clicking on the login button, even though username and password are typed in correctly, it could be caused by your security settings on your computer being too restrictive.
Using Internet Explorer you can check this by choosing "Tools > Internet options > Security". If the security level for the internet is set to High you will not be able to login on Spigo. If you adjust the security level to Medium, while you are on Spigo, you can login. You could also click the button Custom Level... and find the setting Script ActiveX controls marked safe for scripting. This setting has to be enabled.
When you have changed the security level and closed the window with the internet options, you have to press the F5 key on your keyboard to reload the Spigo website.
Please notice that Spigo disclaims any responsibility for lowering the security level in Internet Explorer, and we recommend that you raise the security level to the previous setting before leaving the site.
At Spigo we always strive to avoid errors and we spend a lot of resources on quality controls and tests. Sometimes, however, mistakes do slip through.
If you find an error we would be very thankful if you send a description of it to our Customer service. It is important that you describe the error and the steps to reproduce it, as accurate as possible.
If the error is accurately described and your inquiry results in a correction of it, we will reward you with 5,000 to 50,000 Spigos depending on the error.
Sometimes it can be a big help for us if you take a screenshot of your problem and send it to us attached with your inquiry. To take a screenshot, please follow these few steps:
1. Your monitor must display the problem/issue
2. Now press the key [Prt Scr.] on your keyboard
3. Open a graphics painting program like Paint ("Start > Programs > Accessories > Paint")
4. Press the key combination [ctrl] + [v] and save your screenshot as JPEG-file on your computer
5. Now you can upload it and send it to us by clicking on "Browse..." when making your inquiry on Spigo
If you don't want us to see all your private details on the screenshot, you are welcome to blacken some parts of the screenshot. You can easily do this in the program Paint as well.
Unfortunately, Spigo is unable to see the difference between you losing your internet connection or you leaving a game intentionally. Therefore, we have made a penalty function which will be just to everyone that leaves a game for one reason or another. The explanation is that there will still be an irritation moment for users remaining in a game, in which another user has left. A user that leaves halfway through a rated game will be penalized so that he/she will not be able to participate in or create a rated game for ten minutes. We have decided that this is the only way to make it equal for all players on Spigo.
In rated games, all players contribute to the rating pool with one rating each. If a player leaves the game prematurely, he loses two ratings and is replaced by a robot. His contribution to the rating pool is removed, however the robot contributes with its own rating if the game is more than 50% through, otherwise not. A contributing robot is recognized by a special icon which looks like a robot head with a rating symbol.
At the end of the game, the winner gets all ratings in the pool. If a robot wins the game, noone wins or loses any ratings. In games where you can't create your own game, the rating pool is divided between first, second and third place with 70%, 20% and 10%, respectively.
Scratch cards will be given, once a day, to every user. You automatically get scratch cards for some of the scratch games, 6 scratch cards will be given for the scratch games which don't require the cards to be earned. You have to earn the scratch cards yourself in some of the scratch games. If this is required, information on how to earn the scratch cards is found under the specific scratch game.
If you are paying for your Gold Membership with a running subscription, you can easily cancel it. First, you need to log on the user you wish to cancel the subscription for. Hereafter, go to your profile and click on "Payment Center > Gold Membership > Cancel Gold Membership". If you cannot see the cancel button, it means you do not have a running subscription on this user.
All products in the Spigo shop except the products that are sponsered cost Spigos, money and postage. This is due to the high quality of our products, which makes them very expensive to produce. Therefore, we are unable to sell products for Spigos only.
As a Gold Profile on Spigo, you automatically earn seniority which will give you access to otherwise hidden functions.
The longer you have been a Gold Profile, the more seniority you have and the more functions you have access to.
You can see your seniority and when the next function will be available in your profile under "Payment center > Gold Membership".
If you have money on your Spigo account, you can use these in the payment center and in the Spigo Shop. If, for instance, you want to purchase Gold Days, you click on "Payment Center > Buy Gold Profile > Alternative payment options". Here you can purchase Gold Days using the money from "My Account".
This is a convenient payment option, if you win money on Spigo or if you want to pay by bank transfer. You do this by first transferring money into your Spigo account and then paying with "My Account" in the payment center as decribed above. Deposits to your Spigo account can be made by clicking on your username in the top right corner and going to "My Account > Deposit".
To make our games even more exciting, you have got the chance to win our game jackpots! A game jackpot is a cash prize, that gradually grows until it is won by a lucky and clever player.
Game jackpots are available in every single-player game on Spigo and can be won by obtaining a Jackpot Spin in a game. A Jackpot Spin contains some Spigo prizes and the game jackpot. If you land on the game jackpot in the Jackpot Spin, you win the cash prize. A Jackpot Spin is usually won due to outstanding performance in the relevant game. You can read the rules about achieving a Jackpot Spin in the instructions for each game. When a game Jackpot has reached a certain amount, it stops increasing and is just waiting to be won! The game jackpot can however be won at any time and not just when it has reached its maximum value.
Good luck!